Shipping

We can ship to virtually any address in the world and we aim to dispatch your soaps within 1-3 working days directly from France.

Please note: COVID and Brexit are still causing delays in certain areas, so please be patient.

 

UK (Post-Brexit)

Order up to 55€  - 7.95€ (5-7 working days from dispatch)

Free Shipping when you spend over 55€

Express option available (2-3 Working Days +7.50€ to above tariffs)

 

*Worried about paying extra taxes and duties post-Brexit?

Don't be -  there are no extra taxes or duties to to pay. VAT is already included in the prices you pay on the site.

The only exception to this is if your order is over €165 before tax. Then your order will be free of VAT on the site, but you will have to pay the VAT to Mr Courier when the parcel arrives.

 

Europe 1

Austria, Belgium, Denmark, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal.

4.95€ (2-3 working days from dispatch)

Free Shipping when you spend over 55€



Europe 2

Bulgaria, Croatia, Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Spain, Sweden.

9.95€ (2-4 working days from dispatch)

Free Shipping when you spend over 55€



USA & Canada

Shipping is calculated by the weight of your order.

Order up to 1 kg - 19.95€ (14-21 working days from dispatch)

Order up to 2kg - 24.95€ (14-21 working days from dispatch)

Order up to 4kg - 29.95€ (14-21 working days from dispatch)

Order up to 10kg - 34.95€ (7-10 working days from dispatch)

Order up to 15kg - 44.95€ (7-10 working days from dispatch)

Order up to 19kg - 49.95€ (7-10 working days from dispatch)

 

Australia & New Zealand

We apologise for the high shipping prices - these are the best available at the moment.

Order up to 4.7kg - 44.95€ (10-14 working days from dispatch)

Order up to 6.7kg - 59.95€ (10-14 working days from dispatch)

For orders over 6.7kg, please contact us and we'll try to find the best shipping price for you.

 


Rest of the World

Most other countries that are not listed above.
By Weight:

up to 4.7kg - 39€ (10-14 working days from dispatch)
up to 6.5kg - 59€ (10-14 working days from dispatch)

 

Delivery times are calculated from the time of dispatch, rather than from the moment you place your order. As each product is carefully picked and packed by hand, these estimates can vary, particularly during busy times. If your order isn't dispatched straight away, don't panic! We're on it.

Your soap is dispatched directly from France, so please allow the above 'working days' for your delivery to arrive. These dispatch times are estimated.

Parcels are shipped using a courier* service, and we will notify you if there are any delays with your order, (out of stock items, etc.)

*If delivery is attempted unsuccessfully, UPS may leave your parcel at a nearby UPS Access Point, so you can collect your parcel at your convenience.

PLEASE NOTE: Working days do not include Saturday or Sunday as defined by the courier companies.

 

Returns Policy

The Natural French Soap Company is responsible for getting your order to you safely. If any items arrive damaged, please notify us within five days of arrival for replacements or credit. Please email us with photos of the damages and the parcel. After this time, The Natural French Soap Company cannot be held responsible for the items. To preserve the colour and quality of the soaps, keep out of the heat and direct sun.

In the case of justified claims, we must replace the product(s). The buyer then renounces their right to any other indemnity or pursuit. In the case of a claim or dispute, please contact us by email.

If any of the above changes, you will be notified.

 

No Longer Want Your Soaps?

According to Law, you have seven days from receipt of your order to return your products. Goods must be in their original packaging, without being used or degraded. The buyer is responsible for any carriage charges incurred. 

 

Unwanted goods should be returned to:

The Natural French Soap Company

44 Bis Avenue du Dr Dupont

86320 Lussac Les Chateaux

France

 

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