Shipping

IMPORTANT FOR THE USA, Canada, Australia & New Zealand - Due to the COVID situation, we are currently unable to offer the usual inexpensive or free shipping options as parcels are not arriving in a timely manner. I hope you understand this and we promise to get back to normal as soon as we can.

 

We can ship to virtually any address in the world and we aim to dispatch your soaps within 1-3 working days directly from France.

 

Europe 1

Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, United Kingdom.

£6.95 (2-3 working days from dispatch)

Free Shipping when you spend over £45



Europe 2

Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia.

£9.95 (2-4 working days from dispatch)

Free Shipping when you spend over £50



USA & Canada

Order up to £50 - £24.95 (5-10 working days from dispatch)

Order £51 to £149 - £29.95 (5-10 working days from dispatch)

Free Shipping when you spend over £150

 

Australia & New Zealand

Order up to 1.7kg - £19.95 (10-14 working days from dispatch)

Order up to 2.7kg - £29.95 (10-14 working days from dispatch)

Order up to 4.7kg - £39.95 (10-14 working days from dispatch)

Order up to 5.7kg - £49.95 (10-14 working days from dispatch)

Order up to 6.7kg - £59.95 (10-14 working days from dispatch)

Order up to 7.7kg - £69.95 (10-14 working days from dispatch)

 


Rest of the World

Any other country that is not listed above.
By Weight:

up to 1.7kg - £19.95 (5-10 working days from dispatch)
over 1.7kg - £29.95 (5-10 working days from dispatch)

 

Delivery times are calculated from the time of dispatch, rather than from the moment you place your order. As each product is carefully picked and packed by hand, these estimates can vary, particularly during busy times. If your order isn't dispatched straight away, don't panic! We're on it.

Your soap is dispatched directly from France, so please allow the above 'working days' for your delivery to arrive. These dispatch times are estimated.

Parcels are shipped using a courier* service, and we will notify you if there are any delays with your order, (out of stock items, etc.)

*If delivery is attempted unsuccessfully, UPS may leave your parcel at a nearby UPS Access Point, so you can collect your parcel at your convenience.

PLEASE NOTE: Working days do not include Saturday or Sunday as defined by the courier companies.

 

Returns Policy

The Natural French Soap Company is responsible for getting your order to you safely. If any items arrive damaged, please notify us within five days of arrival for replacements or credit. Please email us with photos of the damages and the parcel. After this time, The Natural French Soap Company cannot be held responsible for the items. To preserve the colour and quality of the soaps, keep out of the heat and direct sun.

In the case of justified claims, we must replace the product(s). The buyer then renounces their right to any other indemnity or pursuit. In the case of a claim or dispute, please contact us by email.

If any of the above changes, you will be notified.

 

No Longer Want Your Soaps?

According to Law, you have seven days from receipt of your order to return your products. Goods must be in their original packaging, without being used or degraded. The buyer is responsible for any carriage charges incurred. 

 

Unwanted goods should be returned to:

The Natural French Soap Company

44 Bis Avenue du Dr Dupont

86320 Lussac Les Chateaux

France