Shipping

Due to the COVID-19 Corona Virus, many of the companies we use for shipping are temporarily closed, forcing us to either close our website or use more expensive courier options. This means we can not currently offer the usual inexpensive or free shipping options.

I hope you understand this and we promise to get back to normal as soon as we can.

 

We can ship to virtually any address in the world and we aim to dispatch your soaps within 1-3 working days directly from France.

 

Europe 1

Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, United Kingdom.

£6.95 (2-3 working days)

Free Shipping when you spend over £45



Europe 2

Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia.

£9.95 (2-4 working days)

Free Shipping when you spend over £50



USA & Canada Australia & NZ

By Weight:
up to 1.7kg- £24.95 (7-14 working days)

1.6 to 6kg- £34.95 (7-14 working days)

over 6kg - Free Shippîng



Rest of the World

Any other country that is not listed above.
By Weight:

up to 1.7kg - £19.95 (5-10 working days)
over 2kg - £29.95 (5-10 working days)

 

Delivery times are calculated from the time of dispatch, rather than from the moment you place your order. As each product is carefully picked and packed by hand, these estimates can vary, particularly during busy times. If your order isn't dispatched straight away, don't panic! We're on it.

Your soap is dispatched directly from France, so please allow the above 'working days' for your delivery to arrive.

Parcels are shipped using a courier service, and we will notify you if there are any delays with your order, (out of stock items, etc.)

PLEASE NOTE: Working days do not include Saturday or Sunday as defined by the courier companies.

 

Returns Policy

The Natural French Soap Company is responsible for getting your order to you safely. If any items arrive damaged, please notify us within five days of arrival for replacements or credit. Please email us with photos of the damages and the parcel. After this time, The Natural French Soap Company cannot be held responsible for the items. To preserve the colour and quality of the soaps, keep out of the heat and direct sun.

In the case of justified claims, we must replace the product(s). The buyer then renounces their right to any other indemnity or pursuit. In the case of a claim or dispute, please contact us by email.

If any of the above changes, you will be notified.

 

No Longer Want Your Soaps?

According to Law, you have seven days from receipt of your order to return your products. Goods must be in their original packaging, without being used or degraded. The buyer is responsible for any carriage charges incurred. 

 

Unwanted goods should be returned to:

The Natural French Soap Company

44 Bis Avenue du Dr Dupont

86320 Lussac Les Chateaux

France