FAQ

FREQUENTLY ASKED QUESTIONS

Here are some answers to the most commonly asked questions. If you don't find the answers you're looking for, contact us, and we'll be delighted to help you.

 

Product Questions

Are your products tested on animals?

Absolutely Not. Our soaps are not tested on animals, and there are no animal-based ingredients in our soaps, except for Honey and Donkey milk soaps.

Where are your products made?

Our products are made by local artisans using traditional methods in the Provence region of France, except Aleppo soap, which is manufactured in Syria.

Are your soaps triple-milled?

Yes. Triple-milled French soaps ensure a consistency of colour, texture and scent, right through to the centre.

Do your soaps contain preservatives?

Tetrasodium EDTA is a preservative and also a chelating ingredient used to stabilise the colour and the fragrance of the soap. Tetrasodium EDTA is an amino acid compound, commonly used as a food ingredient. This preservative is not used in the Marseille cubes or the Aleppo soaps, as they have no colour or scents to stabilise. 

 

Order Information

How can I check the status of my order?

You can sign in to your account at any time to check the status of your order and see your tracking details.

Once your order has been dispatched, you will see your tracking details displayed. 

Alternatively please contact us here – Monday to Friday 9 am to 9 pm (France time).

How can I change or cancel my order?

Please call 0033 986 21 04 65 Monday to Friday 9 am to 9 pm (France time) or contact us here We cannot guarantee that cancellations or changes will be possible if your order was already processed, but we'll try our best.

 

Shipping Information

How much will it cost to ship my item?

Please see our Shipping Details Here.

Why don't you ship to P.O. Boxes?

Many of the carriers we use won't ship to P.O.Boxes, as a signature is required on delivery.

Do you ship internationally?

Yes, we do. We ship almost worldwide.

 

My Account

Can I modify my personal information?

Yes, sign in to your account, and you will then be able to modify your personal information.

 

Security Questions 

Is it safe to use my credit card on your website?

At Natural French Soap, we understand how important security is to you. To help ensure that your shopping experience is safe, secure and straightforward, we use industry-standard Secure Socket Layer (SSL) technology.

When you place an order at Natural French Soap, sensitive information such as your name, address and credit card details are automatically encrypted. SSL employs 128-bit encryption and is the most advanced consumer online security technique to date. You will see a padlock symbol at the top of your browser before the https:// when a website is properly secured.

The customer information that we have in our database is reserved for internal use only; we do not sell this information to anybody; it is kept private. This information is needed to get to know you better and find ways of serving you better. You are free to modify this information at any time by logging in to your account.